Frequently Asked Questions
Are shipping fees refundable?
Unfortunately, shipping fees and any additional handling fees are non-refundable.
How long does it take for my mattress to air out?
For best results, we recommend allowing your mattress to sit between 4-6 hours before laying on it. Keep in mind that the natural odor in your mattress may take about 24 hours after unpacking to entirely dissipate.
How do I set up my mattress?
Take mattress out of the box and lay it on the front of your bed frame. Carefully unwrap or cut the plastic cover to allow for decompression of your mattress. Note: while the majority of decompression occurs within the first few minutes of unboxing, decompression does continue for up to 24 hours after unwrapping.
How do I move the box?
We always recommend lifting the box with another person to assist you and prevent injury. However, if moving the mattress yourself, we suggest using either moving straps or a dolly.
Do you provide old mattress removal?
Unfortunately, we do not provide a removal service to haul away old mattresses.
How long does it take for my order to arrive?
Due to the ongoing impact of COVID-19, some of our sleep products may take longer than usual to produce. Mattress production and delivery times have increased to between 10-14 business days. Please note: We do not ship to P.O. Boxes.
Are your mattresses flippable?
Our mattresses are made with comfort layers on top and support layers on the bottom, making them unsuitable for flipping.